What is BSS transformation?
BSS transformation is a process that involves modernizing and updating traditional Business Support Systems used in the telecommunications industry. These systems manage various aspects of a telecom operator’s business operations, such as customer management, billing, order management, and product management.
The need for BSS transformation arises from the constantly changing market demands and evolving customer expectations. Telecom operators are required to adapt to new technologies and business models to remain competitive in the industry. BSS transformation aims to address these challenges by creating a more agile and flexible digital system.
To achieve this, BSS transformation involves adopting cloud-based solutions, integrating new digital technologies such as artificial intelligence, machine learning, and the Internet of Things (IoT), and utilizing advanced analytics and automation.
Benefits of digital BSS transformation
By leveraging advanced analytics tools, operators can gain deeper insights into customer behavior, market trends, and operational performance, enabling them to make better business decisions
Better data analytics
A more agile and flexible BSS architecture enables operators to offer new and innovative products and services, increasing revenue opportunities.
By adopting a more modern and digital BSS architecture, operators can quickly respond to changing market demands and new technologies, enabling them to launch new products and services faster.
Improved agility and flexibility:
With a more efficient and streamlined BSS system, operators can offer better customer service, faster response times, and more personalized experiences, leading to higher customer satisfaction and loyalty.
Enhanced customer experience
BSS transformation can help reduce operational costs by automating manual processes, reducing the need for IT infrastructure, and optimizing resource utilization.
Importance of transforming OSS/BSS with service orchestration
Telecommunication operators worldwide have responded to the increasing demand for connectivity services and traffic.
There is also the added pressure and expectation to deliver new and customized services that anticipate and meet customers’ needs and preferences immediately. This market demand exerts more pressure on business operations, requiring communication service providers to be agile and flexible and move towards autonomous networks. That’s where a no-code cloud-native service orchestration and provisioning solution, such as Symphonica, can empower CSPs to advance toward autonomous networks.
Intraway’s Symphonica is a robust no-code, telco-grade orchestration and service activation platform that can automate the full lifecycle of services orchestrated across multiple technology domains and networks. Symphonica allows CSPs to integrate their business support systems into any network access technology with just a few clicks. It is also simple to design custom automated provisioning workflows.
With this solution, CSPs can successfully navigate the uncertain and complex path to a more flexible BSS architecture and reap the rewards by easily meeting customer demand expectations.
Why Symphonica is the best BSS transformation solution on the market
Symphonica is an end-to-end BSS/OSS transformation solution designed to help telecom operators automate their business operations, reduce costs, and improve customer experience. Some of its features include:
Business Support Systems already integrated to Symphonica
You can add yours in minutes if your BSS supports standard TM Forum APIs
Compliant with TM Forum ODA for Seamless & Faster Integration
Symphonica embraces Open APIs to enable interoperability, open digital architectures and seamless end-to-end management of complex digital services.
We are aligned with TM Forum’s Open Digital Architecture (ODA), a blueprint for modular, cloud-based, open digital platforms that can be orchestrated using AI, and apply the following principles to our BSS integrations:
- Service providers expect plug-and-play conformance to Open Digital Architecture component specifications and Open APIs to be supported by vendors, system integrators and their internal development team.
- Enable agile delivery models based on cloud-native, network-as-a-service, digital infrastructure and platform-as-a-service capabilities.
- Dramatically reduce the costs, risks and time-to-market associated with traditional point integration and lowering implementation and operating costs.