Revolutionize Wi-Fi Management with Intraway’s Wi-Fi 360 Solution

Empower your customers with seamless Wi-Fi experiences through Intraway’s Wi-Fi 360 solution—combining DOCSIS-native management, self-care tools, and advanced optimization to ensure satisfaction from installation to service lifetime.

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What is Wi-Fi 360?

Intraway’s Wi-Fi 360 is a comprehensive DOCSIS-native tool designed for managing customer Wi-Fi from installation to the end of the service lifecycle. It not only offers robust Wi-Fi device management for cable modems and TR-069 extenders but also equips CSRs with tools for simplified customer diagnostics and troubleshooting.

The solution includes a Wi-Fi Self-Care API and Web application, a Wi-Fi Diagnostics module, a Wi-Fi Certification tool, and a Self-Optimization Network (SON) module, ensuring that customer Wi-Fi experiences are optimized and user-controlled throughout.

Create sustainable customer satisfaction with Wi-Fi experience, from installation throughout the complete service lifetime.

Benefits of Intraway's Wi-Fi 360

Comprehensive Wi-Fi Management

Manage Wi-Fi devices across DOCSIS, xDSL, GPON, and other technologies from installation through the service lifecycle.

Customer Empowerment

Provide customers with tools to manage their own networks, enhancing satisfaction and reducing support calls

Advanced Diagnostics

Equip CSRs with a smart tool for diagnosing and troubleshooting Wi-Fi issues based on intelligent optimization rules.

Wi-Fi Self-Care

Enable customers to monitor and manage their Wi-Fi settings via an intuitive Web application or API, reducing the need for technical support.

Wi-Fi Certification

Certify service installations using a technician mobile app that monitors all relevant Wi-Fi parameters, ensuring quality from the start.

Self-Optimization

Continuously adapt to changing network conditions with the Self-Optimizing Network (SON) module, which reconfigures the network for optimal performance.

Sustainable Customer Satisfaction

Build long-term customer satisfaction by ensuring a consistent and high-quality Wi-Fi experience throughout the service lifecycle.

Multi-Technology Support

Works seamlessly with DOCSIS, xDSL, GPON, and other access technologies, providing a versatile solution for various network environments.

How Wi-Fi 360 works

Wi-Fi 360 provides a DOCSIS-native management platform that integrates Wi-Fi device management, customer self-care, and advanced diagnostics. From the moment of installation, the solution ensures that Wi-Fi networks are optimized and monitored.

The Self-Optimization Network (SON) module constantly reconfigures the network based on changing conditions, while the Wi-Fi Certification tool ensures that installations meet the highest standards. Customers can manage their Wi-Fi settings via a user-friendly Web app, while CSRs have access to a powerful diagnostic tool to assist with troubleshooting.

Installation

  • TWizard
  • Tech Tool

Post-sale

  • CSR
  • Self Care
  • NBI

Monitoring

  • Events for Reporting
  • Geolocation

Optimizing

  • Self-optimize Network

FAQ about Intraway's Wi-Fi Management Solution

What makes Wi-Fi 360 a DOCSIS-native solution?

Wi-Fi 360 is designed to natively support DOCSIS technology, providing seamless integration and management for cable modems and related devices.

The SON module continuously monitors and reconfigures the network to adapt to changing conditions, ensuring optimal Wi-Fi performance at all times.

Yes, Wi-Fi 360 includes a Wi-Fi Self-Care API and Web application that allows customers to monitor and manage their Wi-Fi settings independently.

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