Maximize revenue and communication effectiveness by orchestrating customer interactions across TV, mobile, social, and digital channels with Intraway’s Multi-Channel Customer Messaging Platform
Intraway’s Customer Interaction Platform (CiP) is a telecom customer interaction platform designed to help Communication Service Providers orchestrate omnichannel customer engagement across network-based and digital channels — fully integrated with OSS/BSS systems.
It enables operators to deliver contextual, automated communications through a combination of network-triggered channels and digital messaging platforms, including:
By integrating with OSS/BSS systems such as billing, CRM, and service platforms, the platform enables operators to trigger communications based on real operational events — including service activations, billing cycles, outages, and segmentation rules.
Telecom operators face increasing pressure to:
Legacy customer care systems operate in silos, making it difficult to deliver contextual, automated, and event-driven communications.
CiP addresses these challenges through unified digital customer interaction management for telecom environments.
CiP helps CSPs protect and grow revenue by unifying customer communications across channels and linking messages to real service actions.
Improve debt management and collections
Reduce revenue leakage
Increase the effectiveness of customer communications
Enable contextual upselling and cross-selling
Unify customer messaging across technologies
Legacy customer care systems operate in silos, making it difficult to deliver contextual, automated, and event-driven communications.
CiP addresses these challenges through unified digital customer interaction management for telecom environments.
A unified platform designed to deliver, manage, and measure customer communications across network-based and digital channels.
Multi-channel message delivery (network-based and digital)
Centralized message and campaign management
Customer self-service enablement with embedded actions
Metrics and campaign dashboards for performance visibility
A native module within CiP that enables network-triggered customer communications directly within the connectivity session.
The Multi-Tech Captive Portal allows operators to deliver contextual messages across multiple access technologies, including:
Because messages are delivered directly within the customer’s connectivity experience, operators can ensure high visibility and immediate action.
Customer interaction management in telecom refers to the orchestration of automated, contextual communications triggered by operational events across multiple channels, integrated with OSS/BSS systems.
CiP automates communications triggered by billing events, service activations, outages, and segmentation rules, reducing manual intervention and improving operational efficiency.
Yes. CiP enables rule-based, scheduled, and event-driven automated communication workflows across network-based and digital channels.Platform includes Omniway AI Bot, a conversational automation engine purpose-built for telecom operators.
Yes. The platform integrates with billing, CRM, OSS, and digital platforms through APIs and connectors, making it suitable for broadband, TV, and multi-service telecom operators.
Transform legacy customer care into automated, omnichannel customer interaction management.
