Empower your network with a seamless, secure, and scalable captive portal solution for FTTH and Cable technologies. Deliver personalized user experiences, control network access with ease, and enhance service flexibility while driving customer satisfaction and operational efficiency.
Intraway’s Multi-Tech Captive Portal is a convergent, multi-technology solution designed for Communications Service Providers (CSPs) that enables direct communication with customers through a personalized web portal.
It allows CSPs to display crucial information such as unpaid balances, maintenance activities, and other operational messages by redirecting selected HTTP & HTTPS traffic to an internal web portal. This portal delivers targeted messages including customer name, debt amount, and other relevant details, ensuring timely and effective communication.
Deliver messages tailored to each customer, enhancing their experience and improving engagement.
Communicate important information like unpaid balances and maintenance updates directly to customers.
Allows for precise targeting, crucial for customer retention, cross-selling, and upselling efforts.
Streamline debt management by automating the communication of unpaid balances and service restrictions.
Promote service bundles and upsell opportunities directly to customers, increasing revenue.
Support and manage loyalty programs to reduce voluntary cancellations and boost customer retention.
Achieve a significant return on investment through streamlined communication and targeted outreach.
Seamlessly integrate with payment systems to enable customers to resolve issues directly through the portal.
The Multi-Tech Captive Portal redirects selected customer HTTP & HTTPS traffic to an internal web portal using various network mechanisms. Once redirected, customers receive personalized messages based on their account details, such as name, outstanding balance, and other important information. This ensures that CSPs can communicate effectively with their customers, even during critical situations.
The device is registered in the IPS system.
Instead of immediately granting internet access, the network redirects the user’s first web request to a captive portal. This is achieved by capturing the request and rerouting it to the portal’s server.
The user is presented with the captive portal page, where they may need to accept terms of service, log in with credentials, or enter other required information.
The user’s device is added to an “allowed” list on the network, enabling them to access the internet without further interruptions.
Once the user interacts with the portal and provides the necessary information, the portal’s server authenticates the user. If the authentication is successful, the user’s device is allowed to access the internet.
A captive portal is a web page that a user is automatically redirected to when connecting to a Wi-Fi network. Before accessing the internet, users must interact with this portal, typically by agreeing to terms of service, entering login credentials, or providing other information.
A captive portal works by intercepting the user’s network traffic and redirecting them to a specific web page before granting full access to the internet.
