How much is your operation spending on unnecessary Wi-Fi related service calls?
Residential Gateway Manager offers a simple interface that empowers customers with remote and self-management Wi-Fi tools. Operators can analyze Wi-Fi devices parameters to diagnose issues and keep everything running smoothly.
Empower Customer Loyalty With Self-Service Capabilities
AHT Reduction in the CSR
1. The customer logs into the self-care portal or mobile app and selects the desired operation (i.e.: Change the
2. The self-care portal (mediator) sends the requirement to Intraway’s platform through the API.
3. Intraway sends the SNMP commands to execute the configuration, notifying the user through API.