Midco, a leading provider of broadband and telecommunications services, has successfully partnered with Intraway, a global leader in intelligent network automation, to streamline its network operations and accelerate deployment times. The collaboration, which involved the deployment of Intraway’s Symphonica no-code platform, has drastically improved Midco’s ability to provision services, specifically by automating the deployment of Distributed Access Architecture (DAA) nodes and network infrastructure.
Transforming Network Operations with Automation
Through the integration of Symphonica, Midco has achieved a dramatic reduction in Remote PHY Device (RPD) node installation times. This automation-first approach has resulted in:
- Robust, end-to-end automation encompassing inventory management, Configuration Identification Number (CIN) configuration, Dynamic Host Configuration Protocol/IP Address Management (DHCP/IPAM) integration, and firmware updates—effectively eliminating manual, error-prone tasks.
- Zero-touch provisioning, allowing field technicians to deploy and manage RPDs without engineering support
- Higher automation success rates, targeting 90%+ provisioning automation with a roadmap to achieve 100%
- Accelerated service delivery, enabling Midco to respond more quickly to market demands
- Scalable, future-proof infrastructure, reducing time-to-market for new network rollouts
Through this strategic partnership, Midco is also poised to respond more quickly to market demands and provide better service delivery to its customers.
Objectives and Goals
“The goal of our project with Intraway was operational efficiency and speed to market.” Dr. Pao Lo, Midco – VP Network Engineering
The primary objectives of the partnership between Midco and Intraway are centered around improving operational efficiency and reducing time to market. By automating provisioning, the companies are creating a continuous flow of network implementation, which allows for faster deployment and greater responsiveness to customer demands. The streamlined processes aim to significantly reduce the time and resources required for network upgrades and buildout, ensuring Midco can stay ahead in an increasingly competitive market.
Seamless Collaboration: Midco and Intraway’s Success Story
“Working closely with the Midco team and getting their timely feedback as we built the workflows and connectors was key to eliminating fallout in Symphonica.” Nicolas Moresi, Intraway – CSL
The collaboration between Midco and Intraway was built on a shared vision for automation and network optimization. The teams worked closely together to define clear automation goals, with an initial target of achieving at least 90% success in infrastructure provisioning automation. Their efforts focused on continuous improvement, with a long-term goal of reaching 100% automation success. As the teams aligned on objectives, they quickly found synergy, overcoming technical challenges, complex processes, numerous integrations and learning curve hurdles along the way. The result? Installers can now operate independently, without needing direct engineering support, thanks to the seamless integration of Symphonica and Tech Assist solutions.
Recommendation to MSO Peers
“I’ve told Intraway since day one, when I’m satisfied with their solution, and we’ve achieved our goals, I’ll promote their solution.” Dr. Pao Lo, Midco – VP Network Engineering
Midco is extremely satisfied with the results of their partnership with Intraway and the Symphonica automation platform. The company highly recommends Intraway’s solutions to operators looking to streamline DAA deployments, improve provisioning efficiency, and future-proof their network architecture.
Looking Ahead: The Future of Software-Enabled Networks
“Midco’s goal is to have a software-enabled architecture that is automated – we’ve realized about 15% of that goal. We’ve made a commitment to Intraway and Symphonica to be our infrastructure automation platform.” Dr. Pao Lo, Midco – VP Network Engineering
As the partnership between Midco and Intraway continues to evolve, both companies are excited about the long-term potential for continued innovation and improvements. With an ongoing commitment to optimizing network performance and increasing automation, the collaboration sets the stage for future advancements in network design and service delivery. Midco looks forward to leveraging these solutions as a key component of its strategy for expanding its service offerings and enhancing customer satisfaction.
“At Intraway, we quickly aligned with Midco on our shared vision for network automation. Our NaaS approach, based on TM Forum best practices, easily expands to technologies like rOLT and 5G slicing, demonstrating its adaptability. By adopting innovations like network APIfication and AI-driven agents, we enable full automation, helping customers simplify operations and focus on their core business.” Matt Torchinsky, Intraway – CEO
Meet Us at Light Reading’s Cable Next-Gen Event
Midco and Intraway will showcase this automation milestone at Light Reading’s Cable Next-Gen event in Denver, where Dr. Pao Lo will present insights on DOCSIS evolution. Intraway will also demonstrate Symphonica’s impact on network automation, provisioning, and service management.
For more information on Midco’s partnership with Intraway, please contact biz-dev@intraway.com.
About Midco:
Founded in 1931, Midco is a telecommunications leader redefining connectivity. We maintain market leadership by providing exceptional customer experiences using the region’s most reliable owned and operated fiber network spanning 17,000 miles. Midco services more than 1 million homes and businesses in more than 400 communities with 1,900 team members across Kansas, Minnesota, North Dakota, South Dakota and Wisconsin. Our mission is to be the best communications company in the country for our neighbors, team members, partners and communities.
With a commitment to innovation and network excellence, Midco is at the forefront of next-generation telecommunications, investing in fiber expansion, DOCSIS evolution, and Digital Access Architecture (DAA) to enhance connectivity and service reliability. By leveraging advanced automation and AI-driven technologies, Midco continues to streamline network operations and deliver faster, more scalable, and future-ready broadband services.
About Intraway:
Supporting the service of over 40 million subscribers in more than 20 countries over three continents, Intraway’s mission-critical solutions help global telecommunications operators create the network of the future, today. By unleashing the full potential of networks, Intraway’s no-code provisioning automation solutions add the latest, cutting-edge functionalities to speed up time-to-market, reduce operational costs, and advance customer-centricity.
We empower leading communications service providers with innovative, highly configurable, and ready-to-deploy cloud-native solutions that enable seamless provisioning, orchestration, and first-rate service assurance. This means that from our first handshake through deployment and beyond, we are a trusted partner for the complete service life cycle that is working side-by-side with leading operators towards their success.
