Technical Support Engineer - Intraway

Technical Support Engineer

Workplace: Colombia – México – Argentina

The Support Engineer will join our team to provide technical support to our main customers in the region. He/She will be the main contact and escalation point for the customer and will work closely with the company’s support team.

Responsibilities

  • Respond to the customer’s needs in a timely manner complying with the standards established in the SLA.
  • Diagnose and provide solutions to solve errors related to the company’s products or external platforms.
  • Provide solutions to complex problems and challenges that may arise.

Knowledge and background requirements:

  • Linux/Unix server management and configuration.
  • Shell scripting/low-level system programming (E.g. Bash)
    Knowledge of SQL language
  • Oracle Database Troubleshooting
  • LAN management-preferably with Cisco CCNA certification or higher
  • Handling and configuring server hardware
  • Handling and configuring network devices (cable modems, ADSL, CMTS, E-MTAs, routers)
  • Advanced English level

Benefits:

  • Flexible working hours
  • Your vacation is over and you feel that it is not enough? XL Days: unlimited responsible time off.
  • Stay up to date with the latest technology! We offer free subscription to training platforms such as Coursera, Udemy or Pluralsight
  • You want to keep learning? Virtual training through our internal platforms!
  • Power your language skills with our free English classes.
  • Progressive return on maternity leave.
  • Wedding and baby shower gifts
  • Referral Program: win a gift card when you refer amazing people like you!
  • If that’s not enough and you still want to keep learning – we offer Tech talks and webinars!
  • As an added benefit for our family and friends who are also a big part of our work life, you can send 1 birthday cake to the person of your choice (limited to one cake per year).

We provide a collaborative environment. We will challenge you to actively propose new ideas and implement cutting-edge technologies. As we are a fast-growing company, you will have the opportunity to develop your professional career according to your interests.

If you want to make your next career move, apply now. We are waiting for you!

Come Work With Us !

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