Customer Success Leader - Intraway

Customer Success Leader

Workplace: Colombia

We are looking for a Customer Success Leader who is passionate about technology and willing to face new challenges

As part of our team, you will have the following responsibilities:

  • Work with the management team to develop proposals and quotes.
  • Maintain in-depth product knowledge of the service offered by the company
  • Manage the complexity of service proposals, contracts, lease agreements and service level agreements
  • Maintain high client retention rates
  • Manage the Net Promoter program for assigned clients and maintain a consistently high volume of responses through direct outreach
  • Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands
  • Qualify new sales opportunities for current customers
  • Cross-selling and upselling services and solutions to existing accounts
  • Conduct online presentations that showcase the company’s services and products to active customers

Required skills to be part of our amazing team:

  • Previous experience in a similar position. Sales experience with selling relevant services and products.
  • Intermediate level of English preferred
  • Knowledge of ISO Standards (not mandatory)
  • Negotiation skills
  • Goal and result oriented
  • Ownership & autonomy
  • Flexibility and adaptability. Ability to multi-task.

Highly Valued – We’re excited if you have this experience, but don’t worry if you don’t!

  • Superb customer service skills. Enjoy working with customers and external audiences
  • Strong communication and interpersonal skills. Presentations, active listening and customer-care

Benefits:

  • Your vacation is over and you feel that it was not enough? XL Days: unlimited responsible time off.
  • Stay up to date with the latest technology! We offer free subscription to training platforms such as Coursera, Udemy or Pluralsight
  • AWS Select Technology Partners: access to partner-only online training, funnels, webcasts, and other valuable assets.
  • You want to keep learning? Virtual training through our internal platforms!
  • Extended paternity leave and a progressive return on maternity leave.
  • Baby shower gifts
  • Five and ten-year anniversary special surprise present. We cannot spoil it!
  • Referral Program: win a gift card when you refer amazing people like you!
  • If that’s not enough and you still want to keep learning – we offer Tech talks and webinars!
  • For our family and friends who are also a big part of our work life, each year you can send 1 birthday cake to the person of your choice

We provide a collaborative environment. We will challenge you to actively propose new ideas and implement cutting-edge technologies. As we are a fast-growing company, you will have the opportunity to develop your professional career according to your interests.

If you want to make your next career move, apply now. We are waiting for you!

Come Work With Us