Top Transformation Challenges for the Telecom Industry

Telecommunication companies across the globe are trying their best in today’s world to adopt various digital transformation strategies. It is imperative for the telecom businesses to be able to successfully implement various digital solutions in order to remain relevant and competitive in the market. 

In this fast-paced race for innovation, organizations often come across several challenges. These challenges range from issues related to software implementation for internal processes to developing meaningful solutions for the customers. As a player in the telecom industry, it is thus essential for you to identify and understand these digital transformation challenges in order to produce effective results.

What then should you do to ensure that your organization stays ahead of your competitors? This article will provide key insights into how low code will help you conceptualize, create, and implement new technology faster.

This article discusses 5 of the top digital transformation challenges faced by telcos in detail. Read on to learn more about them.

1. Decentralization of Existing Digital Structure

The traditional digital systems of the telecom industry are typically centralized and operated through single points of interaction. However, with the advent of the newer agile methodology and implementation of cloud computing, it is necessary for the systems to be decentralized. 

Hence, for effective digital transformation, telcos must look at decentralizing both their external and internal systems that are pertaining to decision making and purchasing.

2. Introduction of Ancillary and OTT services

Over The Top or OTT services refer to all the additional telecom services that are being offered nowadays. These services are essential to achieve meaningful digitization in the current market scenario. However, to develop these ancillary and OTT services, the following things must be introduced in the existing system-

  • New operators
  • Flexible business models
  • Change in alliances
  • Allocation of revenue towards the newer alliances.

Seamless introduction of these features can be a real challenge to digital transformation if not handled carefully.

3. Handling Operational Complexity

The new-age telecom networks like 5G are aimed at providing varied services to a wider range of customers. Thus, with the increased number of subscribers, the emergence of new services, and customized and bundled communication solutions the operational processes are bound to get more complex.

Services like initial configuration, customer support, ticket resolution, fulfillment, and billing must hence be updated to tackle this complexity. This not only results in increased operational costs in terms of newer systems but also requires more resources and appropriate training.

4. Introduction of  IoT and Cloud

With the advent of the Internet of Things (IoT) and cloud computing, the world of digital services has been totally revolutionized. It has especially allowed the telecom industry to scale unheard of heights.

But, the proper integration of these technologies still remains a challenge. Businesses worldwide must figure out effective ways in which these technologies can be used to improve existing processes and systems. Getting the buy-in of the investors to embrace these expensive solutions can also pose certain problems. However, the upside from the adaptation of both IoT and cloud is high enough to counter any potential doubts that anyone might have about them.

5. Upgrading Legacy Systems

Lastly, as with any kind of digital transformation, the final piece of the problem lies in the up-gradation of the legacy systems. This is a common challenge that is seen in almost all industries. 

Having new digital systems and processes warrants that the older systems and replaced and software are updated. This is both a time-consuming and costly process. Hence to carry out effectively, telcos have to plan strategically and set aside a budget and other resources for the purpose.

With the technology terrain fast-changing, it is becoming essential for the telecommunication sector to be able to evolve appropriately. This means keeping up with the pace while successfully integrating all aspects of digital transformation. While there are challenges as listed above, it is also possible to overcome these roadblocks with careful planning and some foresight.

What then should you do to ensure that your organization stays ahead of your competitors? This article will provide key insights into how low code will help you conceptualize, create, and implement new technology faster.

You may also like


Cloud Native OSS/BSS

digital environments

The Move To Digital Environments Has Been Accelerated


How COVID-19 is Accelerating Digitalization