Solving Common GPON Challenges

The global market for GPON is projected to reach over US$ 11 billion by 2023, driven by the rapid adoption of technologies that enable operators to deploy bandwidth-intensive services. Emerging markets, especially Latin America, are forecasted to lead the growth in the following years.

But, Even after fiber is deployed, there are still unresolved constraints that jeopardize CSPs’ ability to fully capitalize on the GPON market. Learn how to solve them with our Multi-vendor GPON Activation White Paper

Common GPON Challenges

  • Issues With Service Installation Quality 
  • NMS/EMS Vendor-Specific Provisioning
  • Slow Detection of Network Problems
  • Interoperability among OLT and ONT from different vendors

Why it’s Important To Solve Service Installation Quality Issues

 

Customers Expect “First-Time Right”: Customers count on-field technicians to solve installation issues in one visit. 

If not resolved, this can affect: 

  • Customer quality of experience 
  • Customer loyalty
  • Truck-roll costs

Solution: Equipt Technicians With A Field Service App

Assist field technicians and customers in the Moment Of Truth

  • Automate field service management processes
  • Self-service installation and activation
  • Solve common support issues 
  • Certify installation before leaving the customer premise

Why Networks Need Automated Workflows With Zero-Touch Provisioning, Orchestration & Service Activation

Dynamic Networks and Proliferation of Devices Is The New Norm– NMS/EMS provisioning focused on individual, vendor-specific network elements can’t keep up with current demands. They also cannot provide automatic rollback and fallout management. 

If not resolved, this can affect: 

  • Time-to-market
  • OPEX
  • Digitalization 
  • Offering new, dynamic services

Solution: TM Forum Open APIs for 3rd Party System

Deploy APIs required to integrate with third-party systems, based on an interoperability standard such as TM Forum REST API Adoption.

Why It’s Important to Detect Network Problems Quickly

Customers Don’t Want To Wait – Customers don’t want to spend time on the phone while an agent scrambles to find a solution to their issue, or worse yet, have to troubleshoot an issue that could be solved before he/she even identified it.

If not resolved, this can affect: 

  • Customer Experience 
  • Customer Loyalty 
  • Reputation
  • Call Center OPEX
  • Attrition

Solution: Proactively Detect Network Problems

Evaluate access services according to defined and configurable thresholds

  • Automatically identify non-compliance of predetermined service levels 
  • Automatically notify customers of service issue and  corresponding repair in process
  • Detect both individual and area service issues

Why It’s Important To Solve Multi-Vendor OLTs And ONTs Interoperability Issues  

Interoperability issues pose a lot of risks – Interoperability among multi-vendor OLTs and ONTs complicate logistics, are a burden on inventory, increase deployment time and expose the operator to human error. 

If not resolved, this can affect: 

  • Customer Experience 
  • Inventory Costs
  • OPEX
  • CAPEX
  • Time-to-revenue

Solution: ACS Integration For TR-069 Device Management & PPPoE & IPoE Support

  • Enable immediate provisioning of new services by automatically updating the user’s CPE
  • Supports flexible session type PPPoE & IPoE  to suit your specific authentication needs

But, Even after fiber is deployed, there are still unresolved constraints that jeopardize CSPs’ ability to fully capitalize on the GPON market. Learn how to solve them with our Multi-vendor GPON Activation White Paper

You may also like

GPON Technology

Basics to Understand GPON Technology

fiber optic

Why is GPON the Best Fiber-Optic Technology?

The Future of Cable Business Services 2017

The Future of Cable Business Services 2017: All you need to know

Menu