In our webinar with Amazon Web Services (AWS), Moving the OSS Infrastructure Stack to the Cloud – Challenges and Myths, we explored the industry trends and benefits of OSS cloud migration, as well as how Intraway empowers it.
What are telco challenges in the Digital Economy? What are the industry trends that being cloud-native empower? How do you move an entire OSS infrastructure stack to the cloud? All these questions and more were answered by Steve Marsh, Intraway’s North America CTO, and Visu Sontam, Sr. Partner Solutions Architect of Global Telecom Partner Technology.
Cloud Migration Industry Trends
First, Mr. Sontam took a look at some cloud migration industry trends. He described Telecom Industry Dynamics and how AWS is enabling telcos.
AWS can be a crucial transformation enabler in telco. AWS has developed A-TEM, which is the AWS telecom engagement model. At its core, A-TEM is made up of five components surrounded by four key transformational areas.
A-TEM core components are commercial services, corporate IT, network, security, and data. A-TEM transformation areas are digital transformation, IT cloud transformation, telco cloud transformation, and support system transformation.
Mr. Sontam went on to discuss digital transformation and support system transformation in more detail. Digital transformation is dealing with commercial business and business domains. It could be as simple as customer-facing applications, like websites, portals, customer insights, and analytics.
Support system transformation is mainly focused on agility, cost optimization, automation, putting more smart into the smart systems. Cloud technologies, as well as software solutions that run on AWS, can be used to structure and accelerate and de-risk carriers’ operational transformation journeys. Applicable technologies and solutions that are not limited to this are, of course, OSS on AWS, network management tools, etc.
Why Modernize and Rationalize with the Cloud?
As Mr. Sontam explained, companies seeking to migrate to the cloud are several different business drivers.
The first one is increasing business agility. Some customers are creating business cases where they believe that the workforce can be 30 to 70 percent more productive and deliver features much faster due to migrating their skills and applications to the cloud.
There are also many data center consolidation projects, especially in companies that have been active with acquisitions. Companies are looking to reimagine their business using modern technologies.
Of course, the cost is always a significant factor. Cost-conscious organizations are always looking for ways to improve the bottom line by reducing the cost. There are many reasons companies are motivated to migrate from legacy systems to the cloud.
What Does It Mean To Be a DSP?
Afterward, it was time to hear from Steve Marsh, who explained what becoming a Digital Service Provider entails.
To become a DSP, it is key to orient your business around any individual who consumes your service, not just the customer paying the bill. CSPs need to put the customer and their demands first. Customers want things to be faster, cheaper, and better. In this digital economy, customers want services to be personalized; they want easy and frictionless processes. They want transparency.
CSPs need to provide end-to-end support of household hierarchies and delegated user access, managed by the users themselves. It is essential to recognize that each user will have a unique service experience guided by the user’s preferences and the user’s inventory of services and related devices.
How Intraway Empowers OSS Migration
Moving the OSS Infrastructure Stack to the Cloud is an essential step on the path to becoming a Digital Service Provider. In a digital transformation vision where you take a CSPs and turn it into a DSP, the entire ecosystem is a service. And that needs to be cloud-native.
Symphonica is in the service management, resource, and technology management layer. It is focused on service order management and also around orchestration and service provisioning. The platform can also take a transaction trigger from the north and then talk to any technology in the south. It could be anything from a traditional voice platform, data platform, IP platform, or video platform.
Symphonica is dynamic, agile, and flexible. It is a no-code platform, so the flows can be designed without writing any code. It’s all configurable by the operator or the service provider.