IoT Use Cases for Telecommunications Industry

With the concept of the Internet of Things or IoT pervading the world of technology, it is time for the telecommunications industry to ask an ever-important question-

“What can IoT do for telecommunications?”

The simple answer is -quite a lot. IoT can be implemented by CSPs in various ways. It not only improves process quality and operations but also enhances the quality of service meted to the customers. In this article, let’s take a closer look at 3 important use cases of IoT in the field of telecommunications. Read on to know more.

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1. IoT for Operational Excellence

For the telecommunications industry, operational costs can run high, especially when it comes to the aspect of infrastructure and maintenance. By implementing IoT, CSPs can effectively improve their processes while achieving better results overall. Here are a few examples as to how IoT can help telecommunications providers to achieve operational excellence-

  • Asset Management– Telecom providers have remote cell towers that often have expensive pieces of secondary equipment installed. These are things like air conditioners and back-up generators, that must function properly to avoid any downtime. Installing sensors on these devices and monitoring them is an effective way that companies can keep an eye on these remote towers and predict any malfunctioning.
  • Security– The above process also allows companies to implement security systems for their remote equipment. IoT enabled intrusion detection systems and access management software can provide this kind of security.
  • Process Optimization– The Internet of Things can also be used to develop network designs that can provide optimum connectivity, thus improving the processes in place. Companies like Ericsson are known to use IoT and AI together to achieve this kind of optimized network structure.

2. IoT for Improved Customer Service

Providing superior quality service to their customers is a goal for any service-oriented industry and telecommunications is no different. IoT can be effectively implemented to this effect. Here are two use cases to show how IoT can help improve customer service-

  • IoT Platform for Connectivity– An IoT platform that enables device management and improves the connectivity of the said devices to the infrastructure of the telecom company. Such a platform can introduce new features like LPWAN or low Power Wide Area Networks and proximity sensing for the customers.
  • Satellite Linking– IoT can be used to connect over satellite links instead of the traditional terrestrial links. This change will eliminate any outages or downtimes that result from the non-availability of the land links, providing uninterrupted service to the customers.

3. The Internet of Things for Creating Value-Added Solutions

Lastly, telecom companies can successfully use IoT to fabricate high value-added solutions for other industries and customers. Most companies already have a wealth of data about other companies they work with or provide service to. They can work closely with these companies to develop specifically tailored solutions for their businesses through the combined usage of the Internet of Things and open-source software. 

These company-specific solutions can range from anything like a factory manufacturing process optimization to an advanced healthcare system to retail store management services. This way, the Internet of Things can help the customers to receive a solution to their particular issue and allow the telecom company to create a profitable relationship with its customers.

The Internet of Things has revolutionized the way people and businesses connect in today’s world. Communication channels across the spectrum have vastly improved and the speed at which it occurs now was unthinkable even a decade ago. When implemented properly in the telecommunications industry, it can create wonders as these use cases above show.

In just three years, eSIM will skyrocket and reach one billion devices, becoming an undoubtedly change for the IoT’s future. Learn how the eSIM is Driving the IoT Evolution

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