Symphonica: How Telecommunication Operators Can Leverage SaaS Technologies

Delivering complex end-to-end services is a considerable challenge for operators. Unprecedented high-speed Internet access, virtualization, and service personalization are driving automated dynamic resources and service orchestration. Flexibility in usage is one of the greatest assets of cloud computing. But the breadth of available uses for the cloud also lends itself to confusion about exactly which functions the cloud can support.  To simplify operations, Intraway offers Symphonica SaaS activation solution that eliminates the burden of deploying and administering infrastructure and leverages cloud computing power, reducing time to market overall operative costs.

Learn more about Intraway’s Symphonica, a no-code provisioning platform that supports complex telecommunications network automation, and adds flexibility and agility.

Use SaaS Platforms

Symphonica is a State-of-the-Art SaaS no-code provisioning platform, fit for any telecommunications company looking for a provisioning solution. Symphonica will be ready to use in minutes, and available as you go in a true SaaS way. As a true evergreen solution, our customers will never have to go through a classical upgrade process. Symphonica will reduce implementation time to hours with no installation, operation, or hardware costs.

  • Accelerate Digital transformation by enabling our customers to rapidly deploy an agile application framework that will absorb Southbound complexity with reduced deployment cost and time.
  • Retire expensive legacy solutions, reduce TCO, improve cost optimization and free up resources to drive innovation 
  • Improve efficiency per transaction in the fulfillment process – Cost per transaction and/or FTE cost reduction
  • Increase effectiveness in the fulfillment process: Attain higher throughput & quality at the service delivery team
  • Reduce YoY operation cost growth – Cap and reduce operation costs
  • Implement a framework that allows increased agility in deploying new services and making changes to existing ones
  • Improve customer experience during the service life cycle, setting the framework to support future operation models such as self-care, self-provisioning, APIs for easier integration into analytics and advanced diagnosis tools 

Minimize Investments and Complexity

Without technology partners that understand the benefits to their own businesses of adopting cloud-native approaches, migration will be difficult. Large, incumbent vendors may not see a clear business case for building cloud-native systems because they necessarily disrupt traditional systems and approaches. However, if they can be persuaded that the investment required to satisfy one operator can be recouped as they roll the same approach out to others, a clear business rationale can emerge.

SaaS, as an innovative concept, will expedite the return on the value of Symphonica by reducing implementation time for Telco operators as we built the necessary functionality to create new tenants (telco operators own separate space) on the fly through the use of wizards. This allows the customer to have their own workspace in minutes without investing in hardware.

Accurate fulfillment process reduces post-support calls to the call center and improves overall customer satisfaction by minimizing errors. It helps the operator to provide a superior customer experience with intuitive self-service capabilities that empower customers to self-manage their services.

It also gives the operator the agility to quickly deploy new services in branch offices in the network with the appropriate performance guarantees. It provides on-demand mix and match of the optimal types of transport for different sites with assured performance attributes:

        • High bandwidth for cloud interconnect and SAN
        • Low latency for VoIP, UC, and Videoconferencing
        • High availability for mission-critical sites
        • Network Security

The Symphonica SaaS solution will enable our customers to consider a complete application landscape migration to cloud or SaaS from a set of vendors. By moving this complex and critical application for service orchestration and activation to the Cloud, our solution encapsulates all communication complexity to the network inside Symphonica. 

Manage Traditional Network Functions

As a service orchestrator, Symphonica is in charge of connecting all the CSP underlying technology whether it is legacy voice platform, physical GPON infrastructure or a Software Define Controller, the idea of our solution is the product offering can concentrate on putting together new offers without being worried what is “underneath the hood.”

Our solution is really on target when it comes to activating services in traditional networks or Software Defined Networks, we support legacy protocols like CLI, TL1, and Telnet, and at the same time, we offer REST, LDAP or Netconf support.

The northbound integration provided to interact with the Symphonica platform is based on the latest APIs specification from the forum design to be network “agnostic.” This means the same integration will be leveraged to activate service offerings on legacy platforms and new offerings over cutting-edge platforms.

OSS software is considered to be a highly critical software in all CSPs. Traditionally, to achieve this high reliability, CSPs have been deploying solutions over highly reliable on prime hardware with physical component redundancy. This hardware guarantees availability to the customers within certain levels, but it is:

  • Expensive
  • Heavily vendor locked in
  • Often very expensive
  • Complex updates are required to maintain hardware and software, with service windows and complex operation with big teams. 

Improve Operational Effectiveness

Our cloud-native operative model and applications provide a reliable and secure platform and a modern and agile operative model. We have an SRE (Site Reliability Engineering) Based team in place and adopt dev sec ops and dev ops best practices as needed.

To help our customers, we created a new operative model for Symphonica with a customer-centric approach that is heavily automated. We adopted ChatOps operation automation framework to better and faster address any questions regarding our cloud environment and product. We have a bot in our slack channel where we concentrate all automation for faster and easier interaction with our customers. We also support secure and standardized modifications through this interface. For infrastructure deployment, we are using Terraform for infrastructure description, and git ops to store all our information, including Terraform scripts and Jenkins for infrastructure deployments automation. Application deployment is modular, automatically tested, and heavily automated.

The implementation of Symphonica as a service orchestrator and service activation has a transforming impact on the overall operation of telecommunication service providers:

At Design Time: 

  • Increases the agility in new product introduction: The low-code/no-code technology applied to implement provisioning of new services or new network elements reduces from months to weeks, or even days, integration times and, therefore, time-to-market for new products.
  • Allows flexibility for changes: In this new digital environment, “fast” has been redefined. Not depending on complex coding, operators can launch and adjust processes or services as per the market response. Symphonica’s simple way to manage versions of connectors and business flows provides operators the flexibility to quickly manage adjustments of the services on-the-go.
  • Eliminates the IT skills gap: Using a simple Graphical Interface to design workflows in the orchestration of service orders and creation of network connectors, Symphonica removes the need to hard-code any integration, giving operators IT personnel more room for their innovation. 
  • Service’s Key Performance Indicators are defined at Design Time: The Sentinel component allows configuration of Real-Time KPIs for the implemented services. It gives Operations clear business and technical metrics to support a “continuous improvement” philosophy within the organization. It also exports metrics to BI systems for Product Management or Executive Analysis.

At Run Time:

  • Enables full or partial Automation of delivery processes (i.e., zero-touch or self-serve): Automation of the end to end service lifecycle deeply transforms the business and the operations of a Telecom Provider:
    • Symphonica robust and highly available software has been verified by AWS as a Well-Architected Platform. This is important because it guarantees our customers that our solution is reliable and secure and our operative model is cloud-native and complete.
    • It generates immediate cost savings by reducing personnel doing repetitive tasks. (operational efficiency). 
    • It brings consistency and predictability into the operation flows (i.e., installation, birth certificate)
    • Increases the effectiveness of the delivery process by minimizing errors in fulfillment. Symphonica stateful design allows understating or querying the network, so fulfillment errors are minimal. This has a positive impact on customer experience.

Look for Interoperability

As a Service Orchestrator, Symphonica promotes interoperability in different ways:

  1. Integrating various technologies: Symphonica capabilities allow us to handle Lifecycle Service Orchestration for Services whose support comes from different technologies like xDSL, xPON, GSM, DTH, SD-WAN, etc. Symphonica can handle service orchestration and activation regardless of the underlying technology.
  2. Integrating different protocols to bring together legacy and new platforms: Our solution is really on target when it comes to activating services in traditional networks or Software Defined Networks, we support legacy protocols like CLI, TL1, and Telnet and at the same time we offer REST, LDAP or Netconf support. We integrate directly with communication devices from most vendors over the previously mentioned protocols and with the flexibility necessary to adapt to any customization.
  3. By providing one single interface regardless of the service you want to orchestrate, with our northbound APIs, you can integrate different upstream systems and product catalogs in the BSS stack. The integration in Symphonica will be used, so no specific integration is required.

Leveraging the Cloud Can Open Limitless Potential for Businesses


With Symphonica Cloud, our CSP clients can take their traditionally on-premise OSS and move this function to a remote location in a highly available environment, such as AWS, with all the benefits of a commoditized environment. This is a change to usual business deployment because it enables our customers to migrate their current deployment to the cloud.

Operators only have to focus on the business logic configuration. Performance, rate-limiting, prioritized queuing, connection management; the SLA enforcement, and overall transaction management are handled by the platform.

Learn more about Intraway’s Symphonica, a no-code provisioning platform that supports complex telecommunications network automation, and adds flexibility and agility.

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