Symphonica Mobile Service Activator

Activate core and value-added mobile services FAST

Simplify mobile  operations. By replacing multiple service provisioning systems with a single real-time, fully automated lifecycle service orchestrator that has the fastest service integration time on the market, Symphonica helps provide dynamic responses to meet mobile needs.

Activate any Service, from any Technology across any Network, from a Single Point.

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Accelerate Revenue

Enable fast and timely introduction of innovative mobile services such as VoLTE, eSIM, 5G, IoT narrowband, to delight early adopters and become the first mover.
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Reduce OPEX

Automation of service order fulfillment results in operational cost savings and accelerates the volume of service turn-up by eliminating fallout tasks and associated errors and reworks.
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Improve Customer Experience

Provide a superior customer experience with intuitive self-service capabilities that empowers customers to self-manage their mobile services.
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Reduce Complexity

A single unified platform for service order management reduces complexity in service control, eliminating the burden of dealing with multiple siloed OSS systems.

Agility and Standards Deliver Faster Return on Investment

Case study

For a major telecommunications provider in the Caribbean, moving from siloed systems to Symphonica as it’s single platform for service activation (including mobile) resulted in:
50% reduction of activation errors
20% reduction in subscriber complains & 50% reduction in recurring calls
Improve activation time from 5x up to 20x
3x improvement of time-to-market for new services

Product Tour

Open Architecture

Provides a service-oriented environment that allows B/OSS Systems and Self-Care Applications to easily interact with network infrastructure in an effective, decoupled, secure, and auditable manner. The platform exposes a single interface to northbound systems that abstracts complex southbound network protocols.

The platform is built using well-established technology like web services, a BPM-based workflow engine, messaging queues and highly performant frameworks. It relies on standard hardware and software components with load balancing and failover support on all system components.

Design Complex Services

Craft complex services across multiple technologies using a visual editor, effectively reducing deployment time to a matter of days, or even mere hours. The component library and the drag-and-drop environment speed up development and make processes easy to reuse and maintain.

In contrast to legacy systems that use complex proprietary languages, the platform uses BPMN v2 open notation to model fulfillment workflows.What you see is what you get! No coding skills are required to design and deploy new services. The platform enables hot deployment of workflows, with no down time to rollout.

Connect Any Platform

Easily design, configure, deploy, and test connectors on external systems with multiple protocols, optimizing time and minimizing risk to software development and update processes. Most of the telecommunications management protocols – including HTTP, SNMP, TL1, Telnet, SSH, LDAP, SQL, NETCONF – are natively supported.

Industry-unique & domain-specific language allows for the creation of new connectors without requiring any coding skills. Configure new connectors with new platforms in a matter of hours, or use our extensive catalog of off-the-shelf connectors that are available to reuse established industry best practices and accelerate new technology rollouts.

You focus on business logic configuration. The platform handles overall transaction management for you, including performance, rate-limiting, prioritized queuing, connection management and SLA enforcement.

Take Control

Configure, manage, and monitor activation processes with a comprehensive set of web applications that are designed to fulfill the requirements of all the users involved.

Trace transaction processing end-to-end, from northbound orders to low-level commands sent to the southbound platforms.

Visualize statistics, transaction performance alarms and queue status in real time.

Manage subscribers’ configurations and fall-out processes.

Are you ready to transform your customers' mobile experience?