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Audience

This course is designed for the staff that operates and manages the NOC. Its content is highly useful for those revising the last line of internal support of the company, before getting in touch with Intraway Technical Support.

Requirements

The attendees must have completed or have the knowledge given by the “Intraway Provisioning Suite – Cable Edition” course.

Objectives

The objective of the course is to acquire advance knowledge of the functioning of DOCSIS and PacketCable Provisioning Devices, in order to ease and speed up the solution of complex problems, taking into account the following milestones:

• Understand the specification of DOCSIS and PacketCable Provisioning
• Identify abnormalities in the provisioning process
• Learn how each one of Intraway services work
• Use and know the functioning of Intraway modules and advanced functionalities, including firmware management, fraud control and network monitoring
• Learn to solve problems and the most complex situations
• Know the Integration methodologies with the CRM

Day 1

DOCSIS and PacketCable Configuration

• DOCSIS and PacketCable Network Topology
• Networks in DOCSIS Implementations
• Advanced Multi-ISP Configuration
• Geographic Distribution
• Different DHCP Servers Support

– Registrar Cisco Network
- Incognito IP Commander
- ISC DHCP

• SNMP Poller Distribution
• Network Element Management

– CMTSs
- Groups of CM, CPE and MTA Networks

• Softswitches Management
• Temporal Numbers for Self-Provisioning Management
• Service Packages Management

– Kinds of DOCSIS 1.0 Service
- Service Flows and Service Classifiers de DOCSIS 1.1 and 2.0
- IP Filters, LLC Filters and Management License via SNMP
- Personalized and Proprietary SNMP Commands
- Configuration Proprietary Commands (TLV43)

• Firmware Management
• Specific Configuration of MTAs through Model and Firmware
• Examples and Group Work

DHCP, TFTP and SNMP Backend Servers

• DHCP Server

– Basic Packet and Options
- Deep Inspection of DHCP Options
- SNOOP and DHCP DUMP Examples
- Initialization of a Cable Modem and a CPE
- Register of Events in Intraway
- LOGs Analysis
- DHCP Lease Query

• Dynamic DNS
• DTFTP Server

– DOCSIS and PacketCable Configuration Files
- DOCSIS and PacketCable Format
- Types, Subtypes and Message Integrity Check
- File Codification and Decodification Applicatives

• SNMP Provisioning Server
• TFTP/SNMP Server

– Auto-Provisioning and Self-Provisioning
- LOGs Follow up
- PacketCable Configuration File

• Cable Modems Problem Solution
• CPE Problem Solution
• MTA Problem Solution
• Configuration Files Analysis Specification
• Group Work

Day 2

Network Monitoring

• Alarms and Events
• CMTS, Upstreams, Downstreams and Nodes
• Upstreams Saturation
• Cable Modems out of Range
• Preactive Action Report
• IP Addresses Usage
• Model Demonstration

Network Behavior

• Managing the DHCP Server
• DHCP Server Redundancy
• What to do in case of Leases Base loss
• Automatically deactivated Leases
• Time Determination of Optimum Leases
• Network Maintenance
• Maintenance Procedures
• Network Maintenance Considerations

Security and Fraud Control

• Network Risks
• Attacks in Service Negation
• CPE are attacking us!
• Stolen Identity
• Cable Modems doing Uncapping: Detection and Report
• Cloned Cable Modems: Detection and Report
• Cloned Cable Modems Eradication
• Cable Modems Filter Control
• Firmware Update
• Model Examples

Day 3

Integration with the Systems Passed on by Management and Billing (CRM)

• Intraway Interfaces
• Interfaces Architecture and Types of Communication
• Introduction to Intraway Web Service
• Spaces and Products
• Commands Queries
• Interfaces Propagation
• Fixed Parameters
• Variable Parameters
• Data Flow and Real Examples
• Real Exercises in Models

Intraway Deployment

• System Platform
• Recommended Platform
• Supported Hardware
• Supported Operative Systems
• Data Base

– Data Base Administration
– Basic Requirements for Monitoring
– Available Redundancy Strategies and Recommended
- Backup Strategies
- Schemes used by Intraway

Technical Support and Maintenance

• Description of Hired Service
• What it is and what it is not included
• Intraway On line Technical Support System
• Tickets Management
• How to Determine the Severity of a Problem
• Information that must be provided
• Remote Access to Client System
• New Capacities Requirements
• Follow up and Closure of a Requirement

Group Work. Planning and Debate of Real Problems

Course summary